Privacy Policy

CloudBitPay ("Company," "we," "our," or "us") is the data controller responsible for collecting, processing, and storing personal information provided by users of our services and visitors to cloudbitpay.com. For the purposes of this Policy, "personal information" means any data that enables a person to be identified directly or indirectly, including personal data as defined under applicable data-protection legislation. We collect only the information you voluntarily share with us — typically your name, email address, and phone number — and we process it solely for the purposes described herein. We may also collect, with your consent, data from your public social-media profiles to facilitate feedback, or location data to support registration, service delivery, or promotional activity. You are not obliged to provide this information, but withholding it may prevent certain features from working correctly. All processing is carried out using automated systems in accordance with the organisational procedures and safeguards described in this Policy, which has been prepared to meet the requirements of applicable national data-protection law as well as the standards set by most international jurisdictions.

Your personal information is processed at CloudBitPay's operational offices and at the facilities of any authorised processors who assist us in delivering our services; for further details about the locations involved, please contact us directly. We use your information to provide, maintain, and improve our platform, to manage your account, to respond to your enquiries, and — exclusively where you have provided prior written consent — to send you marketing communications about our products, special offers, and promotional campaigns. If you have not consented to receiving such messages, we will not send them. The mobile versions of our website may, with your separate explicit agreement, collect precise location data via GPS, Wi-Fi, Bluetooth, or cell-tower proximity. We do not direct our services at children or persons under the age of 18, and we do not knowingly solicit or store personal data from minors. All CloudBitPay websites and online services are governed by this Privacy Policy, and we are committed to upholding its standards across our entire platform.

We take commercially reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. We strongly encourage you to take complementary precautions on your own account: use a combination of letters, numbers, and symbols in your passwords, change them regularly, and always use a secure, up-to-date browser. You retain full control over your personal data at all times. You may request access to, rectification of, restriction of processing of, or erasure of the information we hold about you (the "right to be forgotten") by emailing support@cloudbitpay.com. You may also update your marketing-communication preferences or ask us to stop sharing your data with our partners at any time through the same contact. We will respond to all legitimate requests without undue delay and in accordance with applicable law.

For users in the European Economic Area, this Privacy Policy has been prepared in fulfilment of the obligations imposed by the General Data Protection Regulation (EU Regulation 2016/679 of 27 April 2016, "GDPR"). It contains detailed information about the categories of data collected, the legal bases and purposes for processing, the methods by which data is handled, and the security measures employed to protect it — in compliance with the GDPR and the data-protection legislation of most countries worldwide. We reserve the right to amend this Privacy Policy at any time by publishing a revised version at https://cloudbitpay.com/privacy. Your continued use of our services after such publication constitutes acceptance of the updated Policy. If you have any questions or concerns about how we handle your personal data, please contact us at support@cloudbitpay.com.